Terms & Conditions

Welcome to Is It a Thing. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our site, you agree to comply with and be bound by these terms. Please read them carefully.

1. General:

– Agreement: By using our website, you agree to these Terms and Conditions and our Privacy Policy.

– Modification: We reserve the right to modify these terms at any time. Changes will be effective upon posting on our website. Continued use of the site indicates your acceptance of the new terms.

2. Products and Orders:

– Product Information: We strive to display accurate information about our products. However, we do not guarantee that descriptions, images, or prices are error-free. We reserve the right to correct errors and update information at any time.

– Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

– Pricing: Prices are subject to change without notice. The price at the time of purchase is the final price.

3. Payment:

– Methods: We accept various payment methods, including the following:
Credit/Debit Cards
Pay Pal
Apple Pay
Google Pay
Klarna
Clearpay

All payments must be made in the currency displayed at checkout.

– Billing Information: You agree to provide accurate and complete billing information. Incorrect information may delay the processing of your order.

4. Shipping and Delivery

– Shipping: We offer various shipping options. Shipping times and costs are provided at checkout. Refer to our Deliveries page here, for more details.

– Risk of Loss: The risk of loss or damage to products passes to you upon delivery.

5. Returns and Refunds

– Policy: Refer to our Returns & Refunds page for detailed information on how to return products and request refunds.

– Process: To initiate a return, contact our customer service team here.

6. Sale Items:

– Eligibility: Sale items refer to products that are offered at a reduced price for a limited time. These items are clearly marked on our website.

– Final Sale: Items purchased during special sales or clearance events are typically final sale and may not be eligible for return or refund. Please check the specific terms associated with each sale.

– Exceptions: If a sale item is defective or damaged upon arrival, it may be eligible for return or exchange. Contact our customer service team within 7 days of receiving the item to report any issues.

– Limited Stock: Sale items are often available in limited quantities. We cannot guarantee availability and recommend acting quickly to take advantage of special pricing.

7. Intellectual Property:

– Ownership: All content on our website, including text, graphics, logos, and images, is the property of Is It a Thing and is protected by intellectual property laws.

– Use: You may not reproduce, distribute, or create derivative works from any content on our website without our prior written consent.

8. User Conduct:

– Prohibited Actions: You agree not to use our website for any unlawful purpose or in a manner that could harm us or any third party. This includes, but is not limited to, interfering with the site’s functionality, gaining unauthorised access, or transmitting harmful code.

– Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

9. Limitation of Liability:

– Disclaimer: Our website and products are provided “as is” without any warranties, express or implied. We do not guarantee that the site will be error-free or uninterrupted.

– Liability: To the fullest extent permitted by law, Is It a Thing is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

10. Governing Law:

– Jurisdiction: These terms are governed by the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

11. Contact Us:

If you have any questions or concerns about these Terms and Conditions, please contact our customer service team here.

Thank you for choosing Is It a Thing. We are committed to providing you with a high-quality shopping experience and appreciate your understanding and cooperation with these Terms and Conditions.