Order Tracking

At Is It a Thing, we understand the excitement of receiving your new artwork and the importance of staying informed about your order’s progress. Here’s a comprehensive guide to tracking your order:

How to Track Your Order:
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number. Follow these steps to track your order:

1. Check Your Email:
Look for the shipping confirmation email from Is It a Thing. It will contain your tracking number and a link to the carrier’s tracking page.

2. Visit the Carrier’s Website:
Click on the tracking link provided in the email or visit the carrier’s website directly.

3. Enter Your Tracking Number:
Input your tracking number on the carrier’s tracking page to see the latest status of your shipment.

Tracking Information:
Your tracking information will include:

– Current Location: The latest known location of your package.

– Transit Status: Updates on whether your package is in transit, at a sorting facility, or out for delivery.

– Estimated Delivery Date: An estimated date when your package is expected to arrive.

– Delivery Updates: Notifications of any delays or changes in the delivery schedule.

Common Carriers We Use:
We work with trusted shipping partners, including:
– Royal Mail
– Evri
– DHL
– UPS
– FedEx

The specific carrier for your order will be listed in your shipping confirmation email.

Delays and Issues:
While we strive to ensure timely deliveries, occasionally, there may be delays due to factors beyond our control, such as weather conditions, customs clearance, or high shipping volumes during peak seasons. If you notice any significant delays or if your tracking information hasn’t updated for several days, please contact our customer service team for assistance.

Missing or Lost Packages:
If your tracking information shows that your package has been delivered but you haven’t received it, please:

1. Check with Neighbors: Sometimes, packages are left with neighbors or in secure areas around your property.

2. Contact the Carrier: Reach out to the carrier directly to inquire about the delivery.

3. Contact Us: If the package is still missing, contact our customer service team here. We will work with the carrier to resolve the issue and ensure you receive your artwork.

Contact Us:
For any questions or concerns regarding order tracking, please reach out to our customer service team here. We are here to help and ensure you stay informed every step of the way.

Thank you for choosing Is It a Thing. We look forward to delivering your beautiful artwork to you!